Yeah, two in one day is a bit much, but I had to share this.
Incompetent customer service “professionals” really piss me off. While I was out trying to enjoy my day, why did I receive a call from Capital One asking to me make an additional payment of $3.44, on top of a prearranged amount already discussed. After going back and forth with a man I could barely understand (and who kept asking me to repeat myself) about why they needed another $3.44 from me, I said “Fine. Even though it is due to a miscalculation on your company’s part, I’ll pay.”
This is not about the $3.44. Its about the principle.
Then this fool had the nerve to ask me if I can “just go ahead and pay $22,” to which I replied, “Hell no I can’t ‘just pay’ $22. How can you go from $3.44 to $22? Why are you jumping all over the place?” He then goes into this whole bit about something I didn’t care to hear. After I reiterated my willingness to pay the initial amount, and only the initial amount he then asks, “Oh ma’am, can you pay $5 instead?”
In an elevated voice, I said, “Are you serious?? Why the hell do you keep changing numbers? After this bill, I am no longer doing business with this terribly run company.”
Every time I talk to someone at Capital One, I get highly annoyed by their high levels of incompetency and substandard quality of service. I am the first to offer customer service reps the benefit of the doubt because I know how tough the work can be. I am also quick to ask to speak to a manager or someone else when the call gets out of hand…Or I’ll just tell the rep about him or herself and the company he or she works for.
Please avoid Capital One at all costs. They suck.
July 22, 2008 at 4:12 pm
i had an account with capital one which i closed 3 years ago. i checked my credit report yesterday and the fuckers still left it open with a zero balance. amazing.
October 26, 2008 at 1:28 am
IF YOUR TIME IS IMPORTANT TO YOU, NEVER USE CAPITAL ONE CREDIT CARD. They are the worst in the industry! For the 4th or 5th time in a few months, they have put a hold on my credit card for no reason. It is so embarrasing! I am waiting in line to pay the cashier at a supermarket and the card gets declined. I know that there is plenty of money on the card, so I called the customer service number. Guess what? I am transferred to India, where I could barely understand the customer rep’s thick Indian accent. I had to repeat my card number several times, then she argues that the number I gave is not a legitimate number. I said, “What?!” I am reading the card that you, guys issued me and I have been using this same card for years. Then, she puts me on hold for several minutes. Upon her return, I remind her that I am still holding up the line at the supermarket and people are starting to glare at me like it’s my fault that my credit card is having problems. The service rep asks me to repeat the credit card number 2 more times, puts me on hold for 3 more minutes and then says that there is no hold on the card and for the cashier to try to run it again. For the 4th time, the store cashier runs the card and again, the computer screen says that the card is declined. I tell the service rep this, and she still insists that it is not on their end, but on the store’s end. The cashier runs the card 2 more times. Same thing. I ask the service rep to be transferred to a supervisor and she says in “an-i-don’t-give-a-crap” voice, “I can’t transfer you until I exhaust all the troubleshooting possibilities. What are the last 3 digits on the back of your card?” I give her the number and she says, “That is an invalid code”. Again, I shriek, ‘”What?! I am simply reading the back of my card and I have used this code and this card for years? What is going on?” She says (amused), “Hold the line…” Again, I was on hold for several minutes, then she comes back on the line and said, “I don’t see any problem on the card. Run the card again… Maybe this time it will work.” I ask the cashier (who at this time, is now glaring at ME), to run the card one last time. Guess what? Card is still declined and the phone goes dead! Unbelievable!